Returns & Exchanges

At Viralaluna, we want you to glow with confidence; if you are not completely satisfied with your beauty purchase, we offer a 30-day return policy for unopened and unused products. Items must be in their original packaging to ensure eligibility for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Package Your Items

  Carefully place the unused beauty products in their original boxes and secure them in a shipping mailer to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.